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Using application monitoring tools for online meeting/conference hosting solutions, such as Microsoft Teams, and Skype for Business is more important in our present times than ever before.
In the past year, many companies had to rethink how to restructure their processes at work to adapt to the sharp shift caused by the COVID-19 pandemic, which almost overnight changed our opportunity to travel, meet people, and conduct our lives in a way, which used to be considered “business-as-usual”.
Although remote and online work was already becoming a standard practice for many companies, and industries pre-pandemic, the demand for tools that support online meetings, teamwork, and cooperation experienced a substantial increase.
Of course, as convenient as these tools are, they can also undermine productivity if service levels, and end-user experience is not monitored, and errors corrected in the shortest time possible.
This is where monitoring technologies, such as User-Experience Monitoring (UXM) can be an essential asset for companies.
How does User-Experience Monitoring work?
Within the Application Performance Management (APM) schene, the two main technologies that are used to assess the performance of solutions from the users’ point of view, are Synthetic Transaction Monitoring (STM), and Real-User Monitoring (RUM).
Synthetic Transaction Monitoring (STM) allows companies to assess the performance of various applications and infrastructure, by generating synthetic transactions through a host of main user journeys.
In the case of Real-User Monitoring (RUM), the feedback naturally comes from the data generated by actual users of the application. As opposed to synthetic monitoring, RUM encompasses all the aspects of the users’ activity in the app, to provide information on any service issues or errors that can undermine flawless service levels.
While both STM and RUM have their own unique advantages, and shortcomings, the most efficient monitoring can be reached when the two are combined in an integrated system.
User Experience Monitoring (UXM) has the best of both worlds, and it can be adapted to basically any application, device, or network to provide the most comprehensive front-end monitoring possible.
By gaining a holistic view of the whole system, and user experience in general, companies can cover much more ground in terms of application performance, and ensure that no blind-spots are left.
With the data-driven, precise understanding of the application performance and front-end experience through UXM, IT teams can work more effectively, by receiving constant feedback about any problems and disruptions experienced by customers and the company’s own workforce.
The wide-scale adaptability and flexibility of the UXM allow it to be used for various applications and purposes, including:
Web applications
Rich-client or desktop applications
SaaS applications
SAP monitoring
Citric monitoring
Office 365 monitoring, and more.
To facilitate remote work and online meetings/conferences, UXM supports the performance, quality assessment, and maintenance of the audio and video quality in Skype for Business, Microsoft Teams, or other third-party video conference applications.
Moreover, in many cases UXM can be purchased as a managed service, therefore clients do not have to worry about maintaining scripts or care about application modifications, updates.
Visit our website to learn more about our UXM solution,
and check out our previous blog about the benefits of UXM for businesses.
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